Google now provides business page owners with a direct method of reporting reviews on a Google business page. Previously to this update, a business page owners only option was to flag the review in their business page and hope that it made its way to a reviewer.
Update 2016: Reporting Reviews on a Google Business Page |
Google has changed the previous steps involved in reporting a review, no doubt they will again.
Updated steps to reporting a review:
- Go to Google Business Support Page
- Select: Photos, reviews, or business summaries
- Select: Inappropriate review
- Select: Phone support or Email
- Fill in Form
- Submit
Fill in the form to enable business support to deal with your request:
- What is the public URL for your business’s page?
- Paste the text of the inappropriate review(s) below.
- Inappropriate review(s) on the page for my business
- How do you manage your business on Google?
- What is your relationship to the business
- How would you like a Google expert to respond?
- Submit
Please DO NOT use this because you received a Bad Review. This is to report a false review that you are able to prove, did not use / purchase from the business.
Previous: Reporting Reviews on a Google Business Page |
Types of Reviews that you are now able to report:
- Inappropriate reviews on the page for my business
- Reviews are associated with the wrong local page
Steps to follow to report reviews :
- Go to Google Business Support page
- Select Contact Us in navigation
- My page is for a business with a physical storefront, or which serves customers at their locations
- Another type of problem
- Inappropriate review(s) on the page for my business
- Fill in Name, Phone Number & Email address
- Add the public URL of your business’s page
- Paste the text of the inappropriate review(s)
- What is your relationship to the business
- Select your relationship with the business
- Submit
Inappropriate Reviews Report Page |
What would be an Inappropriate Review |
Please DO NOT use this because you received a Bad Review. This is to report a false review that you are able to prove, did not use / purchase from the business.
A human reviewer will look at the review, offer a brief explanation and also mention that you are willing to provide additional proof should they wish to review it.
Google my Business Review Policies |
Google will remove content that violates any of the content policies below:
- Advertising: Don’t use reviews for advertising, such as adding links to other websites or phone numbers. Reviews should be a genuine reflection of your experience with a place – don’t post reviews just to manipulate a place’s ratings.
- Spam: Please don’t spam. Write a genuine report of your experience with the place. Don’t include promotional / commercial content, don’t post the same content multiple times and don’t write reviews for the same place from multiple accounts.
- Phone numbers or URLs: To help prevent advertising and spammy reviews, we don’t allow phone numbers or links to other websites in reviews. If you want to add an updated number or URL for the business you’re reviewing, use the Report a problem link to report that information instead.
- Off-topic reviews: Don’t post reviews based on someone else’s experience, or that are not about the specific place you’re reviewing. Reviews aren’t meant to be a forum for general political or social commentary or personal rants. Wrong location or the place is closed? Use the Report a problem link to report that information instead of writing a review.
- Keep it clean: Don’t use obscene, profane, or offensive language. We’ll also remove reviews that represent personal attacks on others.
- Conflict of interest: Reviews are most valuable when they are honest and unbiased. If you own or work at a place, please don’t review your own business or employer. Don’t offer or accept money, products, or services to write reviews for a business or to write negative reviews about a competitor. If you’re a business owner, don’t set up review stations or kiosks at your place of business just to ask for reviews written at your place of business.
- Illegal content: Don’t post reviews that contain or link to unlawful content, like links that facilitate the sale of prescription drugs without a prescription.
- Copyrighted content: Don’t post reviews that infringe others’ rights – including copyright. For more information or to file a DMCA request, review our copyright procedures.
- Sexually Explicit Material: We don’t allow reviews that contain sexually explicit material. Also, we absolutely don’t allow reviews that sexually exploit children or present them in a sexual manner. For this type of content, we’ll remove the review, shut down the account, and send a report to the National Center for Missing & Exploited Children (NCMEC) and law enforcement.
- Impersonation: Don’t post reviews on behalf of others or misrepresent your identity or connection with the place you’re reviewing.
- Personal and confidential information: Don’t post reviews that contain another person’s personal and confidential information, including credit card information, government identification number, driver’s license information, etc.
- Hate Speech: We don’t allow reviews that advocate against groups of people based on their race or ethnic origin, religion, disability, gender, age, veteran status, sexual orientation, or gender identity.
Google my Business : https://support.google.com/business/answer/2622994
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